Twelve minute total aggregate response time to Priority 1 & 2 Calls for Service

Total uptime as percentage of total hours in service

Target trainee/officer hires during the fiscal year

Target outreach and community support events or services from the social workers.

Respond to 90% percent of emergency calls for service with a total response time of six minutes and thirty seconds (6:30) or less.

Percent of time minimum staffing levels are maintained on fire apparatus and shifts

Percent of planned community smoke alarm canvassing initiatives completed annually (Target: 100% of a minimum of four (4) canvasses conducted).

Percent of personnel meeting or exceeding state-required training and certification standards (OSFM, OEMS, Safety).

Percent of identified life safety violations corrected within thirty (30) days of identification.

Number of Town Information Centers for grassroots communications.

Number of Carrboro in Motion events planned.

Increase number of followers across social media platforms by 5%.

In conjunction with Human Resources, attend recruiting or similar type event targeted to minority applicants.

Continue diversion and deflection efforts with both criminal and traffic violations. Target 40% warnings for minor traffic violations and 25% for minor criminal violations.

Clear Standard Priority Tickets within three (3) days of submission

Certified Bilingual/Multilingual Staff Members